Shipping policy

Shipping Policy

At Houseofrisu, we aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary for remote locations, during sale periods, holidays, extreme weather conditions, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms mentioned with the respective offer.

Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, public holidays, high order volumes, or other unforeseen circumstances.

Houseofrisu is not responsible for delays caused by third-party courier partners after the order has been dispatched.

Incorrect Address

Customers are responsible for providing accurate shipping and contact information while placing an order.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges required to resend the order.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package and contact us as soon as possible.